What to include in your enquiry
Include the brand, movement type if known, what the watch is doing wrong, when it last ran well, and any previous repair history. Clear photos of the dial, case, movement, and damage help speed up the initial assessment.
How the repair process works
Every job begins with an initial review and estimate. If the watch needs bench inspection before a final scope is confirmed, that is discussed before work proceeds, followed by approval, service work, and final checks.
Urgent enquiries and UK-wide postage
If you are in London and need urgent help, get in touch first so the problem can be reviewed before any in-person arrangement is made. Clients elsewhere in the UK can use the postal service once the enquiry has been reviewed and the next steps confirmed.